Wholesale Policies

We want working with Threaded Armor to be simple. The following policies apply to all wholesale accounts and orders.

Ordering & Payment

Wholesale pricing is available to approved retail partners. Payment is due at the time of order unless other payment terms have been approved in advance.

Wholesale pricing is intended for resale by the approved retailer and may not be transferred or extended to another business.

Shipping

Orders ship Monday, Wednesday, and Friday.

We allow ordering of products that may be temporarily out of stock or currently in production. Please allow up to 2 weeks for your order to ship. If we anticipate a delay beyond two weeks, we’ll contact you with an updated timeline.

Tracking information will be provided once your order ships.

Returns

Wholesale returns are accepted within 30 days of delivery for unused, unworn, and unwashed merchandise in its original condition.

Please contact info@threadedarmor.com before returning merchandise. Original shipping charges are non-refundable, and return shipping is the responsibility of the retailer unless merchandise arrived damaged, defective, or was shipped in error.

Damaged, defective, or incorrect items should be reported promptly so we can make it right.

Customer Support

Retailers are responsible for providing customer service for purchases made through their store, including returns, exchanges, sizing concerns, and order-related issues.

For product defects, warranty concerns, or product questions requiring additional support, contact us at info@threadedarmor.com. We’re happy to work directly with our retail partners to find a resolution.

Customers who purchase Threaded Armor products through a retailer are subject to that retailer’s return and exchange policies.

Brand Visibility Discount

Approved retailers may earn an additional 5% off wholesale pricing by participating in our Brand Visibility Program.

Retailers must maintain at least two qualifying visibility activities, such as featured website placement, email marketing, printed catalog placement, or priority placement within relevant product categories.

Once participation is verified, the additional 5% discount will be applied directly to the retailer’s wholesale account for continued use—no coupon code necessary.

Threaded Armor reserves the right to periodically verify participation and remove the additional discount if the qualifying visibility requirements are no longer being met.

Questions?

We’re here to help. Contact us at info@threadedarmor.com with any questions about your wholesale account, orders, products, or policies.